IT Service Provider in Worcester, MA

For years I struggled to maintain the in-house expertise required to keep up with the ever-changing world of IT. Outsourcing seemed to be the solution, but I quickly learned not all providers are the same. After several attempts [with others], Machado came to the rescue. Since partnering with Machado, our IT support has reached levels I never thought possible. Machado has removed all of my IT worries and allowed me to focus on managing the business.

We rely HEAVILY on Machado to work closely with our organization. What I value the most is that they are not just IT partners, they are business partners, and challenge us to think in terms of managing IT as a business. The Machado team with their deep expertise and strong experience, has consistently proven themselves as an excellent company to work with. In addition to their deep IT expertise, Machado brings strong business acumen and project management skills that are important to us. Through the past two years, we have come to know that we can count on Machado to keep their commitments and deliver quality work.

The folks from Machado have been performing our annual QuickBooks software update for the past three to four years. We used to process it ourselves, but after an update that went terribly wrong, Machado recovered our files and has proactively handled our updates since that time. Without Machado’s support, we would have had to rebuild the file or abandon it and start from scratch.

Prior to working with Machado, we worked with an IT company where we were “just another number.” Our phone calls weren’t returned same day and when they were returned, the technician talked over our heads in “IT language” which made my staff very frustrated. We have now been with Machado for over four years. They helped us move into a new building with no issues; we have added multiple computers and replaced a server and prices are still affordable … The staff are always so friendly and kind. If we have any issues, we email or pick up the phone and within a short amount of time our issues are resolved, or they come into the office to fix it. The staff talks to my employees in language they can understand. Helder stands behind his word and his company. They are more than just an IT company. I give Machado FIVE STARS and highly recommend them!”

We just approached our one-year anniversary with Machado, and it has been an extremely easy transition with them. Machado has been a great fit as they have helped us tackle issues such as cybersecurity, disaster recovery testing, as well as maintaining our servers and infrastructure so we can operate efficiently with our clients. We are a small boutique firm, and we need someone like Machado to get us through the day!

We came to Machado with an incredibly complex IT and security infrastructure requiring constant monitoring, testing, upgrades, and oversight. Not only did the Machado team hit the ground running and seamlessly handled every challenge we presented to them, but now they have completely re-architected our entire IT infrastructure, including multiple servers, managing large complex special projects, working with other critical vendors, and providing us with first class business continuity services.