Technical Support
With proactive tech support, get your IT challenges addressed before they become real problems.
Minimize Your Company Downtime
The IT support plan you pick when you partner with us will always include some essentials for your business. We understand that getting your issues resolved as quickly as possible is simply a must-have.
Downtime is incredibly expensive, costing hundreds if not thousands of dollars per minute. It’s for this reason that our help desk technicians are always standing by to assist you. And with remote monitoring software installed on your workstations, our team can plug in to your device and help you immediately. No more playing “phone tag” with your IT support.
A proactive approach to IT is always better than a reactive one. Your workstations and servers will be proactively monitored for unnatural conditions. When detected, an alert gets triggered that prompts our technicians to investigate. Combined with a weekly update schedule that’s built around your hours, you’ll have problems fixed before they become problems.
How many dollars every minute of downtime costs a small business.
Tech Support That Fits Your Company
IT Support
- Unlimited phone, remote, and on-site technical support available when you need it
- Friendly, experienced technicians to help you with any issues
- Access to easy-to-use service web portal
Device Management
- Support and protection for infrastructure, workstations, and servers
- 24/7 application and system monitoring with real-time notifications
- Patch management and malware scanning to keep you safe
Vendor Management
- Liaison for your hardware vendors, software vendors, and your ISP
- One central point of contact to simplify the purchasing process
- No more wasted hours spent on hold or shopping for a deal
Testimonials
Does Your Tech Team Catch Things Before They Break?
If not, let us show you what great tech support is like.
Recent Technology News You Can Use
Check out our updates on the latest data breaches (and other cybersecurity challenges), how-to guides, and other info on trendy tech stuff.
Security Amidst Uncertainty: How to Safeguard Your Business Data During Financial Downturns
During financial crises, I often hear about businesses prioritizing cost-cutting measures to keep their operations afloat. Those tightening purse strings can have a serious...
Seizing the AI Advantage Without Sacrificing Security: A Guide for Small Businesses to Safely Harness the Power of ChatGPT and Other AI Technologies
In today's rapidly evolving technological landscape, the adoption of AI-powered tools like ChatGPT has proven to be both a blessing and a curse for companies across various...
How is AI Changing Cybersecurity?
8 Ways Artificial Intelligence Can Strengthen Your IT Environment
–– Not only does AI evaluate potential attack surfaces faster than humans, but it also detects patterns that humans cannot see. Those patterns can lead to more sophisticated...
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Customer Support
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32 Franklin Street, Suite 500
Worcester, MA 01608