Co-Managed IT

Power Your Business with Co-Managed IT Solutions

Maximize your output by integrating internal expertise with a dedicated team of certified IT professionals.

FREE Checklist: 15 IT Tasks You Can Off-load Month 1

We’re Certified to Design, Implement, and Manage as Many
—or as Few— of Your IT Tasks as You Need.

Certified to Help Your Business Thrive.

You can trust that your IT team has a deep level of expertise that is professionally recognized and validated at the highest levels.

Why Choose Co-Managed IT Services

With co-managed IT, you are combining in-house knowledge with a dedicated team of certified IT experts. This means that you can supplement your existing team without requiring you to hire a full IT department, which helps your business save money. In the event of an IT emergency like network failure or cybersecurity threat, co-managed IT services will be on standby 24/7, ensuring that your system is running safely and efficiently. Plus, in a changing technology landscape, leveraging co-managed IT support will help your business’s IT structure stay up-to-date while also taking the burden off your employees.

FREE Checklist: 15 IT Tasks You Can Off-load Month 1

Tailoring Co-Managed IT Solutions For Your Team

Machado’s co-managed IT offers three service types, depending on your business needs: project-based (handling specific IT projects vs. day-to-day), ongoing support (continuous, proactive monitoring and assistance), and hybrid (the company’s internal IT team working alongside the external provider). Whichever service type you are looking for, we offer a variety of solutions to keep your technology infrastructure running smoothly, including:

Developing a streamlined network architecture that adapts to growth
Protecting sensitive data with cybersecurity services
Reducing costs and maximizing efficiency with cloud services
Minimizing downtime with proactive technical support

To ensure you are using Machado’s co-managed IT solutions to your full advantage, it’s important to assess and plan your business goals. From there, we’ll support you in achieving those goals.

Future Proofing Your Business

Machado strives to not only address the security threats of today but also strategize on how to embrace future challenges. New technological advancements like AI, IoT, and 5G, when not properly secured, can create more potential risks for cyber attacks. However, our team of expert IT technicians stays informed on changes and trends within threat intelligence, continuing to monitor and plan around emerging technologies and aligning strategies with all of your business goals.

Making The Transition to Implement Co-Managed IT

Machado offers our clients a smooth transition when they decide to implement co-managed IT services into their infrastructure. Our co-managed IT services are proactive, meaning we help your internal team stay ahead of threats, find potential gaps in your IT support system, and create a proactive plan that will prepare you for your next cybersecurity audit. We’ll create an IT roadmap from the ground up, by first determining the complexity of your business, developing a customized plan that is compliant, and maintaining that compliance. From the beginning of this process, we establish open lines of communication, providing training and addressing any concerns that might come up. Enhance your IT performance and enlist the help of Machado’s co-managed IT services.

The IT Landscape Evolves Daily and For a Small Internal Team, It Can Be Hard to Stay on Top of Everything

Cyber threats, software, and protocols change—often daily. Keeping internal software and hardware up-to-date can keep your internal IT team or pro from tackling the big problems. There are three main issues small internal teams face today, including:

White hand with palm facing up holding a white and orange gear

IT Can Never Catch Up

Your entire company is relying on the IT team to assist with everything technology. This results in never-ending IT support to-do lists, keeping them from focusing on more strategic intitiatives that could propel your business forward.

White triangle with an orange exclamation point in the center

Missed Opportunities—And Threats

Once your company grows to a certain size, your IT needs can expand exponentially making it difficult for your internal IT team to figure out and focus on what’s important to the business. Often, important technology projects get delayed, and sometimes small, but critical technology threats can be overlooked.

White key with a small orange star keychain attached

Key People Leave

Overwhelmed team members don’t stick around for long and the IT industry as a whole is struggling with attrition making it hard to keep enough skilled technology team members on staff.

Get More Done While Easing the Burden on Your Internal Staff

Create a custom co-managed IT plan for your business and get more accomplished than you ever believed possible.

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3 Get Proactive Co-Managed IT Support

Partner with a team who operates as both your IT resource and your trusted advisor. We help your internal team stay ahead of cybersecurity threats and provide proactive IT support and services whenever you need it – often before you even realize that you need it.

Work Intelligently and Efficiently

We help identify and fill the gaps in your IT support system, ensuring that solutions are well-thought out, strategic, and get done promptly.

Always Be Ready for the Next Audit

By having a proactive plan, policies, technology, and safeguards in place, your business will be prepared for practically anything.

1 Get Proactive Co-Managed IT Support

Partner with a team who operates as both your IT resource and your trusted advisor. We help your internal team stay ahead of cybersecurity threats and provide proactive IT support and services whenever you need it – often before you even realize that you need it.

2 Work Intelligently and Efficiently

We help identify and fill the gaps in your IT support system, ensuring that solutions are well-thought out, strategic, and get done promptly.

3 Always Be Ready for the Next Audit

By having a proactive plan, policies, technology, and safeguards in place, your business will be prepared for practically anything.

FREE Checklist: 15 IT Tasks You Can Off-load Month 1

Get Your IT Co-Managed in 3 Easy Steps

When you choose to work with our team, you tap into proven experts, processes, and technology.

1. Initial 1-Week Assessment

Based on the complexity of your business and technology, you can typically have a clear understanding and baseline of your current state of compliance within 1 week, based on our professional assessment of your coverage, technology, and policies.

2. Develop Your Compliance and IT Roadmap

Our team then works with you to develop a customized and comprehensive roadmap to gain compliance with your policies.

3. Implement and Maintain

We help you implement the tools, technologies, and policies that help keep you in compliance while positioning you to pass required cyber-insurance audits.

What Our Clients Say

"Helder Machado and his team of engineers and service reps have proven to me they are amongst the most qualified and competent IT solutions providers in New England."

National Debt Collector

"Machado has been a great fit as they have helped us tackle issues such as cybersecurity, disaster recovery testing, as well as maintaining our servers and infrastructure so we can operate efficiently with our clients."

Local Financial Services

"The Machado team with their deep expertise and strong experience, has consistently proven themselves as an excellent company to work with."

Waltham Financial Firm