3 VoIP Features That Have Operational Benefit

by | Mar 1, 2019 | Business, Managed IT Services

Implementing a VoIP (Voice over Internet Protocol) solution over a traditional business telephone system can bring your organization a few very clear benefits. Many of these benefits come from the advanced features that VoIP offers as add-ons. We’ll discuss a few of these features and their advantages.

Video Conferencing

If a business frequently holds meetings, whether they involve clients, customers, or employees, having a video conferencing option is a benefit. We all know the difficulties of conference calls, people talking over each other, echoes, call quality and the person who insists on yelling into their speakerphone. Video conferencing can eliminate those challenges, as well as give your communications a more personal feel.

Voicemail to Email

Receiving messages solely by voicemail, can present some significant shortcomings, especially as people are doing less calling and using more text/messenger/email options. Voicemail isn’t a visual solution, so it can be easy to miss a message, or have it slip the mind. Email, however, offers a variety of visual options for follow up such as flagging, marking as important or marking as unread. This makes voicemail to email options so useful, as a user can receive an email reminding them to check their voicemail for the message. Similarly, voicemail transcription offers similar utility, albeit in a much different fashion. Rather than having you access your voicemail to get the message, email transcription converts the voicemail into a text-based format and sends it to your email inbox.

Conference Calls

In today’s collaborative work environment, there are many phone calls that require multiple people to participate. VoIP solutions feature the conference calling capabilities that allow these collaborative meetings to take place. The additional capabilities of VoIP also allow this kind of collaboration to be much simpler to accomplish, as well as more convenient. A participant has the option of utilizing the more convenient solution to join in, be it their mobile device or desktop workstation.

Again, leveraging a VoIP solution can provide assorted benefits to your business and its processes. Are you ready to embrace these benefits? Reach out to Machado Consulting to learn more by calling (508) 453-4700.

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