Dedicated Managed Security Service Provider (MSSP) in Worcester, MA

32 Franklin St., 5th Floor, Worcester, MA 01608

Proactive Managed Security Service Provider (MSSP) Designed for Your Unique Challenges

At Machado, we’re in the business of making sure your operations run smoothly, so you can focus on what you do best. We leverage military-grade precision and discipline in order to keep your operations secure and efficient. As a Managed Security Service Provider (MSSP), we’re about being proactive, not reactive. We stay ahead by anticipating technological and security challenges before they arise, helping to keep your business safe from threats. 

Our approach is simple: we listen, we plan, and we protect, all while keeping things straightforward and stress-free for you. With us as your Managed Security Service Provider, we secure your operations and empower your growth by adapting to whatever the future holds, securely and confidently.

Managed Security Service Provider in Worcester, MA

Our Worcester Location

About Machado

Managed Security Service Provider in Massachusetts

Helder Machado's Story

Careers at Machado in Worcester

Our Worcester Location

Located in downtown Worcester, MA, since 2001, Machado sits in front of historic Worcester Common, a 4.4-acre green space listed on the National Register of Historic Places. Our location underscores Machado’s deep ties to the community while augmenting our role in delivering  innovation in managed security services in a dynamic urban environment.

Surrounded by Main, Franklin, and Front Streets with City Hall nearby, the Common enriches our presence in Worcester’s civic center.

About Machado

At Machado, we simplify IT solutions to boost your business, blending professional expertise with our diverse interests. From marathons to app development, and golf to performing arts, our passions inspire our approach to innovative IT strategies.

We’re here to secure your data, improve efficiency, and integrate cutting-edge technology, all while keeping it personal and accessible. As your trusted Managed Security Service Provider, we combine technical skills with a personal touch, ensuring solutions that cater to your unique needs.

Managed Security Service Provider (MSSP) in Massachusetts

At Machado, we specialize in providing top-tier managed security services across Massachusetts, focusing on proactive management and protection of your IT infrastructure. Our offerings include continuous network monitoring for suspicious activities, threat detection, and incident response. We also manage firewalls and intrusion prevention systems, conduct vulnerability assessments and penetration testing, and provide security awareness training. We’ll support you in compliance management, ensuring businesses meet regulatory requirements for data protection. Choose Machado for a Managed Security Service Provider to safeguard your operations.

Helder Machado’s Story

Helder Machado, who moved to the U.S. from Portugal as a child, is a true example of resilience and ambition. Growing up on a farm taught him the importance of hard work and valuing the small things. His military service, funded by the GI Bill, honed his leadership and tech skills. In 2001, Helder founded Machado, offering quality IT support to businesses of all sizes. His rise from modest beginnings to becoming a respected IT leader is marked by respect, family values, and community service, showcasing his pursuit of the American Dream and his commitment to making a difference.

Read More

Careers at Machado in Worcester

Looking for a rewarding career at a Managed Security Service Provider? At Machado in Worcester, we’re on the lookout for passionate individuals who align with our core values. If you’re seeking a role where growth, innovation, and teamwork are at the front, we’d be excited to meet you. Join our expanding team and help us continue to offer exceptional services.

Learn More

Break/Fix vs. Proactive Managed Security Service Provider (MSSP)

Break-Fix Consultant/Firm
Proactive MSP
Business Continuity
Response time is reactive, leading to possible delays and extended downtime. Costs and support can be unpredictable, potentially affecting long-term continuity.
With 24x7 monitoring, problems are spotted early, reducing downtime. Predictable costs, tailored support, and a focus on prevention mean better alignment with your business's continuity needs.
Businesses might experience prolonged downtimes waiting for issues to be resolved.
With ongoing monitoring and preventive measures, downtime is minimized. Issues are identified early and resolved before they affect business operations.
Security measures are implemented after issues or breaches occur.
Ensures that security measures are always up-to-date. Often conduct regular security audits, vulnerability assessments, and implement preventive measures.
Cost Predictability
Costs can be unpredictable. A calm month might cost nothing, but when major problems hit, the expenses can skyrocket.
Monthly fees keep your IT investment steady and predictable, making budgeting a breeze. No surprises, just solid planning.
Expertise and Training
May specialize in particular areas or problems. Continuous training might not be a priority since issues are addressed on an as-needed basis.
Training is continuously invested in teams. They are updated on the latest technologies, security threats, and best practices.
Service Model
When something breaks, the client contacts the consultant or firm to fix it. It's reactive by nature.
Ongoing service that proactively manages, monitors, and maintains a client's IT infrastructure. Attempts to prevent issues before they happen.
Relationship Approach
Relationships are often transactional. Interaction occurs primarily when there's a problem.
A more partnership-based relationship. Works continuously with the client to understand their needs, optimize their infrastructure, and plan for future growth.
May not have the resources or expertise to assist businesses as they grow and their IT needs change.
Often equipped to scale services as businesses grow. They can assist with IT planning, ensuring a smooth expansion.
Focus on resolving current problems, not necessarily on introducing new solutions or technologies.
Introduces their clients to new technologies or solutions that can improve efficiency, security, and business performance.
In-house Technology
Technology might be outdated or lack integration, causing inefficiencies.
Utilizes the latest technology and offers well-integrated systems, enhancing productivity and efficiency.

Managed Security Service Provider FAQ

What exactly does a Managed Security Service Provider do?


A Managed Security Service Provider specializes in overseeing and managing a company's security processes. We handle everything from monitoring your networks for threats to implementing security measures like firewalls and intrusion prevention systems, all aimed at protecting your business from cyber threats and ensuring your operations are secure.

How can Machado improve our existing security measures?


Leveraging our expertise and military-grade discipline, we assess your current security posture, identify vulnerabilities, and implement strategic, proactive measures to strengthen your security. Our approach ensures that your defenses are strong, up-to-date, and capable of blocking both current and emerging threats.

What makes Machado different from other Managed Security Service Providers?


Our unique blend of military precision, strategic planning, and commitment to service excellence sets us apart. We offer a personalized, proactive approach to security, emphasizing the anticipation of challenges and ensuring operational continuity without interruption.

Can you help us meet compliance requirements?


Absolutely. We have extensive experience with regulatory compliance, including GDPR, HIPAA, and PCI-DSS. Our services are designed to ensure that your business exceeds these requirements, safeguarding you from potential fines and reputational damage.

How does Machado handle data privacy?


Data privacy is at the core of our operations. We implement strict measures to protect sensitive information, adhering to best practices and regulatory requirements to protect the confidentiality and integrity of your data.

What type of businesses do you typically work with as a Managed Security Service Provider?


While we have the capability and expertise to support a wide range of industries, our specialized knowledge in highly regulated sectors like healthcare, finance, legal, banking, accounting, and manufacturing allows us to address the unique challenges and compliance requirements these businesses face.

How does Machado ensure our IT infrastructure can handle growth?


Machado utilizes a proactive approach to IT management, focusing on scalability and flexibility to support your business's growth. We assess your current infrastructure and implement solutions that not only meet today's needs but also accommodate future expansion, ensuring your IT environment evolves alongside your business.

What's included in your managed security services?


Our services include 24/7 monitoring, threat detection and response, firewall and intrusion prevention, vulnerability management, compliance assistance, endpoint protection, and security awareness training, among other services.

How do we get started with Machado?


Getting started is simple. Reach out to us for an initial consultation where we'll discuss your security needs, assess your current infrastructure, and propose a customized plan to strengthen your security posture and support your business objectives.

How Can We Connect with You?

We love to connect, so pick up the phone, reach out for personalized support, or stop by our office and meet us in person!

White telephone with an orange speech bubble coming out of it

Let’s Talk

You have questions. We love to answer.

White headset with an orange smile in the center resembling a face

Customer Support

Need help? Your help desk is ready.

White location pin with an orange star in the center

Plan a Visit

32 Franklin Street, Suite 500
Worcester, MA 01608