Your Trusted Managed Services Provider in Worcester, MA

32 Franklin St., 5th Floor, Worcester, MA 01608

Proactive Managed Services Provider Customized for Your Business Needs

At Machado, we’re your Managed Services Provider and Managed Security Services Provider rolled into one, ready to optimize and secure your IT infrastructure. Our services are a perfect fit for highly regulated industries facing unique challenges, like healthcare, legal, financial, banking, accounting, and manufacturing. We focus on a proactive strategy to keep downtime low, make sure your IT and security strategies align with your business goals, improve operational efficiency, and maintain compliance, all while protecting you from digital threats.

Our POD structure ensures personalized, strategic management of your IT and security needs. As a Service-Disabled Veteran-Owned Managed Services Provider, we leverage military-grade precision in everything we do, offering reliability and security. Partner with Machado to strengthen your business with an IT setup that’s about keeping and setting the pace, all within a secure, efficient framework.

Managed Services Provider in Worcester, MA

Our Worcester Location

About Machado

Managed Services Provider in Massachusetts

Helder Machado's Story

Careers at Machado in Worcester

Our Worcester Location

Located in downtown Worcester, MA, since 2001, Machado sits in front of historic Worcester Common, a 4.4-acre green space listed on the National Register of Historic Places. Our location underscores Machado’s deep ties to the community while augmenting our role in delivering innovation in managed services in a dynamic urban environment.

Surrounded by Main, Franklin, and Front Streets with City Hall nearby, the Common enriches our presence in Worcester’s civic center.

About Machado

At Machado, we simplify IT solutions to boost your business, blending professional expertise with our diverse interests. From marathons to app development, and golf to performing arts, our passions inspire our approach to innovative IT strategies.

We’re here to secure your data, improve efficiency, and integrate cutting-edge technology, all while keeping it personal and accessible. As your trusted Managed Service Provider, we combine technical skills with a personal touch, ensuring solutions that cater to your unique needs.

Managed Service Provider in Massachusetts

At Machado, we specialize in providing top-tier services across Massachusetts, focusing on proactive management and optimization of your IT infrastructure. Our offerings include network performance monitoring, data backup and disaster recovery, cloud services management, and comprehensive help desk support. We are committed to empowering Massachusetts businesses with reliable, efficient IT operations that support growth and adaptability. Choose Machado for a Managed Service Provider to safeguard your operations and drive your business success.

Helder Machado’s Story

Helder Machado, who moved to the U.S. from Portugal as a child, is a true example of resilience and ambition. Growing up on a farm taught him the importance of hard work and valuing the small things. His military service, funded by the GI Bill, honed his leadership and tech skills. In 2001, Helder founded Machado, offering quality IT support to businesses of all sizes. His rise from modest beginnings to becoming a respected IT leader is marked by respect, family values, and community service, showcasing his pursuit of the American Dream and his commitment to making a difference.

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Careers at Machado in Worcester

Looking for a rewarding career at a Managed Service Provider? At Machado in Worcester, we’re on the lookout for passionate individuals who align with our core values. If you’re seeking a role where growth, innovation, and teamwork are at the front, we’d be excited to meet you. Join our expanding team and help us continue to offer exceptional services.

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Break/Fix vs. Proactive Managed Services Provider

Break-Fix Consultant/Firm
Proactive MSP
Business Continuity
Response time is reactive, leading to possible delays and extended downtime. Costs and support can be unpredictable, potentially affecting long-term continuity.
With 24x7 monitoring, problems are spotted early, reducing downtime. Predictable costs, tailored support, and a focus on prevention mean better alignment with your business's continuity needs.
Businesses might experience prolonged downtimes waiting for issues to be resolved.
With ongoing monitoring and preventive measures, downtime is minimized. Issues are identified early and resolved before they affect business operations.
Security measures are implemented after issues or breaches occur.
Ensures that security measures are always up-to-date. Often conduct regular security audits, vulnerability assessments, and implement preventive measures.
Cost Predictability
Costs can be unpredictable. A calm month might cost nothing, but when major problems hit, the expenses can skyrocket.
Monthly fees keep your IT investment steady and predictable, making budgeting a breeze. No surprises, just solid planning.
Expertise and Training
May specialize in particular areas or problems. Continuous training might not be a priority since issues are addressed on an as-needed basis.
Training is continuously invested in teams. They are updated on the latest technologies, security threats, and best practices.
Service Model
When something breaks, the client contacts the consultant or firm to fix it. It's reactive by nature.
Ongoing service that proactively manages, monitors, and maintains a client's IT infrastructure. Attempts to prevent issues before they happen.
Relationship Approach
Relationships are often transactional. Interaction occurs primarily when there's a problem.
A more partnership-based relationship. Works continuously with the client to understand their needs, optimize their infrastructure, and plan for future growth.
May not have the resources or expertise to assist businesses as they grow and their IT needs change.
Often equipped to scale services as businesses grow. They can assist with IT planning, ensuring a smooth expansion.
Focus on resolving current problems, not necessarily on introducing new solutions or technologies.
Introduces their clients to new technologies or solutions that can improve efficiency, security, and business performance.
In-house Technology
Technology might be outdated or lack integration, causing inefficiencies.
Utilizes the latest technology and offers well-integrated systems, enhancing productivity and efficiency.

Managed Services Provider Services FAQ

What does a Managed Services Provider (MSP) offer?


A Managed Services Provider involves ongoing management, monitoring, and maintenance of a company's IT infrastructure and operations by a third-party provider. This includes network management, data backup and disaster recovery, cloud services management, and help desk support, among others.

How can a Managed Services Provider benefit my business?


MSP services can improve your business by ensuring reliable and efficient operation of your IT infrastructure, reducing downtime, optimizing IT costs, and allowing you to focus on core business activities rather than IT management.

What makes a Managed Services Provider different from traditional IT support?


Unlike traditional IT support, which often reacts to problems after they occur, a Managed Services Provider adopts a proactive approach, monitoring your systems to prevent issues before they impact your business. This model offers a more predictable IT cost structure and aims to maintain operational efficiency.

What distinguishes a Managed Services Provider's (MSP) approach from traditional IT maintenance strategies?


A Managed Services Provider takes a proactive, all-in-one approach to your IT needs, unlike the traditional 'fix-it-when-it-breaks' method. We're always on, monitoring your systems to catch and fix issues before they even hit your radar. Our approach offers smart, efficient tech support, designed to maintain optimal performance and security for your IT environment.

How does proactive IT management work?


Proactive IT management involves continuous monitoring of your IT infrastructure to identify and address potential issues before they become problems. This includes system updates, performance optimization, and regular maintenance activities.

What is included in network management services?


Network management services cover the monitoring and maintenance of your network infrastructure to ensure optimal performance and security. This includes managing routers, switches, firewalls, and Wi-Fi access points, as well as troubleshooting network issues.

How does a Managed Services Provider handle data backup and disaster recovery?


An MSP manages and automates the backup of your critical data to secure, off-site locations, ensuring it can be recovered in the event of data loss. Disaster recovery planning is also provided to ensure quick restoration of your IT operations following any disruptive incidents.

What cloud services management do you offer?


Cloud services management includes overseeing your cloud infrastructure, optimizing resources for cost, performance, and security, managing cloud-based backups, and assisting with cloud migration strategies.

What kind of help desk support is provided?


Help desk support offers your employees direct access to IT professionals for resolving technical issues, providing technical assistance, and ensuring smooth operation of IT tools and systems.

How does a Managed Services Provider manage vendor relations?


An MSP acts as your liaison for all IT-related vendor interactions, managing communications, negotiations, and relationships with software and hardware vendors. This simplifies vendor management and ensures you get the best terms and services.

How Can We Connect with You?

We love to connect, so pick up the phone, reach out for personalized support, or stop by our office and meet us in person!

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Let’s Talk

You have questions. We love to answer.

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Customer Support

Need help? Your help desk is ready.

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Plan a Visit

32 Franklin Street, Suite 500
Worcester, MA 01608